playMGM aims to provide the world's safest and most innovative gaming platform. With our fair and responsible product line-up, every user can play within their financial means and receive the best service possible. playMGM commits itself to integrity, fairness and reliability and we always do our best to prevent gaming-related problems.
Together with leading research institutes, associations and counselling providers, we have developed measures that ensure a responsible, safe and reliable place for online gaming.
1. Real fairness
It is our responsibility to create a gaming environment that is founded on the spirit of fair play. The trust of our customers is fundamental to our success. Customer confidence is reliant on us safeguarding the fairness of the games and protecting our customers against fraud. We work closely with independent authorities which monitor the fairness of the gaming products we offer. When it comes to fraud and manipulation, our dedicated investigation and online monitoring teams ensure your protection.
2. Real security
playMGM is subject to strict regulatory oversight and we comply with a wide range of laws, rules, standards and regulations throughout various jurisdictions. Regular verification of compliance by means of independent reviews confirms that random number generators work as they should, that your deposits are kept safe in segregated accounts and that your personal data is protected.
3. Real prevention
Gaming is a great source of entertainment for millions of people around the world. But, for a minority, gaming can cause problems. We are committed to identifying risks as early as possible and intervening to prevent these problems before they emerge. We have in place a Responsible Gaming framework which includes controls to help customers to play within their limits and avoid a situation where gaming causes problems.
Protection of minors
Underage gambling is a criminal offense and any person who facilitates someone under the age of 21 to gamble has committed a criminal offense and shall be prohibited from Internet gaming.
playMGM excludes minors (persons under the age of 21) from gaming, so we will always ask for proof of age during the registration process. We also begin an automatic identification process immediately after registration, which can require a copy of a picture ID document upon deposit or withdrawal. We take our responsibility for preventing minors from playing with us seriously and in order to offer the best-possible protection of minors, we require the shared responsibility of parents. Use child protection software, such as Cyberpatrol, Cybersitter and K9 Web Protection to block gaming sites from under-21s.
If you know someone under the age of 21 who is registered with us, please contact us immediately at email@example.com.